HostedSuite

UpdateCallRecordRequest

Modify a call record

The following routes are available for this service:
POST	/api/calls/update

**UpdateCallRecordRequest** Parameters:
Name	Parameter	Data Type	Required	Description
Id	body	string	No	The Id of the call to update
Notes	body	string	No	The notes to save for the call. Send an empty string '' not null to clear them out

**RequestBase<TResponse>** Parameters:
Name	Parameter	Data Type	Required	Description
CustomerName	form	string	Yes	The HostedSuite Customer Name
UserName	form	string	Yes	The HostedSuite User Name. Data visibility and security is based on this user's permissions.
Password	form	string	Yes	The HostedSuite User's Password

**CallRecordInfo** Parameters:
Name	Parameter	Data Type	Required
Id	form	string	No
ClientId	form	string	No
ClientName	form	string	No
CenterId	form	string	No
StartTime	form	string	No
CallerName	form	string	No
CallerNumber	form	string	No
TransferToName	form	string	No
TransferToNumber	form	string	No
Notes	form	string	No
DurationInSeconds	form	double	No
RingTimeInSeconds	form	double	No
HoldTimeInSeconds	form	double	No
HoldCount	form	int	No
Interactions	form	IList<CallRecordInteractionInfo>	No
AnsweredBy	form	string	No
Server	form	string	No
TalkTimeInSeconds	form	double	No
TransferTimeInSeconds	form	double	No
ScreenPop	form	string	No
CompletedFormIds	form	IList<string>	No
Flagged	form	bool	No
FlagNotes	form	string	No
Type	form	string	No
WorkTimeInSeconds	form	double	No

**CallRecordInteractionInfo** Parameters:
Name	Parameter	Data Type	Required
StartTime	form	string	No
Type	form	string	No
Description	form	string	No

**CallRecordInfo** Parameters:
Name	Parameter	Data Type	Required
Id	form	string	No
ClientId	form	string	No
ClientName	form	string	No
CenterId	form	string	No
StartTime	form	string	No
CallerName	form	string	No
CallerNumber	form	string	No
TransferToName	form	string	No
TransferToNumber	form	string	No
Notes	form	string	No
DurationInSeconds	form	double	No
RingTimeInSeconds	form	double	No
HoldTimeInSeconds	form	double	No
HoldCount	form	int	No
Interactions	form	IList<CallRecordInteractionInfo>	No
AnsweredBy	form	string	No
Server	form	string	No
TalkTimeInSeconds	form	double	No
TransferTimeInSeconds	form	double	No
ScreenPop	form	string	No
CompletedFormIds	form	IList<string>	No
Flagged	form	bool	No
FlagNotes	form	string	No
Type	form	string	No
WorkTimeInSeconds	form	double	No

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /api/calls/update HTTP/1.1 
Host: cpo.hostedsuite.com 
Accept: application/xml
Content-Type: application/xml
Content-Length: length

<UpdateCallRecordRequest xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Evo.HostedSuite.Core.ServiceModel">
  <CustomerName>String</CustomerName>
  <Password>String</Password>
  <UserName>String</UserName>
  <Id>String</Id>
  <Notes>String</Notes>
</UpdateCallRecordRequest>

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<CallRecordInfo xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Evo.HostedSuite.Core.ServiceModel">
  <AnsweredBy>String</AnsweredBy>
  <CallerName>String</CallerName>
  <CallerNumber>String</CallerNumber>
  <CenterId>String</CenterId>
  <ClientId>String</ClientId>
  <ClientName>String</ClientName>
  <CompletedFormIds xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays" i:nil="true" />
  <DurationInSeconds>0</DurationInSeconds>
  <FlagNotes>String</FlagNotes>
  <Flagged>false</Flagged>
  <HoldCount>0</HoldCount>
  <HoldTimeInSeconds>0</HoldTimeInSeconds>
  <Id>String</Id>
  <Interactions i:nil="true" />
  <Notes>String</Notes>
  <RingTimeInSeconds>0</RingTimeInSeconds>
  <ScreenPop>String</ScreenPop>
  <Server>String</Server>
  <StartTime>String</StartTime>
  <TalkTimeInSeconds>0</TalkTimeInSeconds>
  <TransferTimeInSeconds>0</TransferTimeInSeconds>
  <TransferToName>String</TransferToName>
  <TransferToNumber>String</TransferToNumber>
  <Type>String</Type>
  <WorkTimeInSeconds>0</WorkTimeInSeconds>
</CallRecordInfo>